Internet Access


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Current Issues

Tuesday 9th April 2019

Internet Access: RCBI Internet Issues - maynar12

Operational

Start Date: 2019-04-09 00:30:00
Updates & Comments

RCBI is experiencing issues connecting to external internet resources.

Impact: High

Affected Applications: All internet based applications. Internal resources are available.

Incident History

Wednesday 27th March 2019

Internet Access: Network Down - Smith Music Hall - slone22

Operational

Start Date: 2019-03-27 07:30:00
Updates & Comments

Due to a power outage, all network access in Smith Music Hall is offline. Physical plant is working to replace some breakers. No ETA yet as to when services will be restored.

Impact: All internet access is offline. This includes, wired, wireless, and phones.

Affected Applications: All network connectivity.

Thursday 21st February 2019

Internet Access: Science Network Outage - slone22

Operational

Start Date: 2019-02-21 13:45:00
Updates & Comments

Our network closets lost power and battery backups have fully depleted charges causing switches to power off.

Impact: All internet access is down for the Science Building.

Affected Applications: All Internet Access.

Monday 11th February 2019

Internet Access: Towers East Partial Network Outage - slone22

Operational

Start Date: 2019-02-11 11:00:00
Updates & Comments

A switch mostly servicing wireless access on the 6th Floor of Towers East began to have issues. Root cause is still under investigation. The issue was resolved with a code match and reload of switch. All services were fully restored by 12:55pm.

Impact: All network services directly terminated on switch 3 of the cluster (mostly 6th Floor).

Affected Applications: All.

Wednesday 9th January 2019

Internet Access: Internet Issues - moore267

Operational

Start Date: 2019-01-09 04:51:00
Updates & Comments

Some Marshall services appear to be unavailable. Investigating

Impact: High

Affected Applications: Partial internet services

Wednesday 5th December 2018

Internet Access: Internet Service Interruptions - maynar12

Operational

Start Date: 2018-12-05 08:34:00
Updates & Comments

We are experiencing intermittent Internet service interruptions.

Impact: Medium

Affected Applications: Internet applications

Friday 9th November 2018

Internet Access: Drinko Library Internet Outage - slone22

Operational

Start Date: 2018-11-09 13:30:00
Updates & Comments

A switch in the cluster reloaded. This switch has the uplinks to multiple floors. All internet access was unavailable during reload. All services were restored by 1:38pm. Root cause is under investigation.

Impact: -----

Affected Applications: -----

Wednesday 17th October 2018

Internet Access: Med School Building External Internet Outage - maynar12

Operational

Start Date: 2018-10-17 15:10:00
Updates & Comments

ITIC was notified of a disruption of external internet traffic from users in the Med School. Service was restored around 15:45pm.

Impact: All sites connected to the Med School; including but not limited to Dermatology, 20th Street Professional Building, ProACT, TGRI, GME, Fairfield Professional Building.

Affected Applications: External Traffic to Internet Websites or Campus Resources

Monday 8th October 2018

Internet Access: ProACT network outage - martinda

Operational

Start Date: 2018-10-08 07:57:00
Updates & Comments

A cleaning crew was sweeping in the network closet and inadvertently unplugged the equipment.

Impact: Phone and internet service was unavailable while the equipment rebooted.

Affected Applications: Phone and internet service.

Monday 20th August 2018

Internet Access: Marshall Health and School of Medicine Network Issues - maynar12

Operational

Start Date: 2018-08-20 11:10:00
Updates & Comments

Receiving messages that connectivity between Marshall Health and main campus has been interrupted.

Impact: High

Affected Applications: All voice, video and data applications

The escavator operator working on the Pharmacy/Graduate housing project has hit our fiber conduit and cut the fiber. Repairs to the fiber should be competed by CoB today.

Thursday 9th August 2018

Internet Access: Service Interruption - Internet Outage - 9-Aug-18 - vance30

Operational

Start Date: 2018-08-09 11:05:00
Updates & Comments

From 8:05 am this morning to 8:18 am, a total data outage was experienced regarding any traffic outbound from the Marshall network. Technicians are going through possible configuration changes on the Adaptive Security Appliance, the edge firewall, to determine the cause of the outage.

Impact: -----

Affected Applications: -----

Monday 6th August 2018

Internet Access: Corbly Hall Network Outage - maynar12

Operational

Start Date: 2018-08-06 10:00:00
Updates & Comments

Corbly Hall experienced a network outage due to a faulty UPS. The UPS has been bypassed and the switch stack is running on city power.

Impact: All networked and telephony services in Corbly Hall.

Affected Applications: Telephone, Network, and Internet access.