Phone Service


Phones

Current Issues

There are no current issues.

Incident History

Wednesday 17th October 2018

Phone Service: Avaya Fax Service Joan Edwards Medical Center Oct 17th - mccoyb

Operational

Start Date: 2018-10-17 08:00:00
Updates & Comments

The IT Infrastructure Group began receiving notification of Avaya IPSI card issues. We were able to replace the IPSI card in the Avaya PBX to restore services . All services were fully restored by 4:45 pm. The root cause is expected to be a bad IPSI card.

Impact: All digital and analog services at the Joan Edwards Medical Center

Affected Applications: All fax machines and tie lines.

Wednesday 8th August 2018

Phone Service: Avaya Fax Service Joan Edwards Medical Center - mccoyb

Operational

Start Date: 2018-08-08 09:00:00
Updates & Comments

The IT Infrastructure Group began receiving reports of users unable to send or receive faxes in the medical center at 8:00 am. We were able to reseat the IPSI card in the Avaya PBX to restore services . All services were fully restored by 8:25 am. The root cause is still being determined.

Impact: All digital and analog services at the Joan Edwards Medical Center

Affected Applications: All fax machines and tie lines.

Monday 6th August 2018

Phone Service: Marshall Health and SoM Fax Issue - maynar12

Operational

Start Date: 2018-08-06 10:34:00
Updates & Comments

The IT Infrastructure Group began receiving reports of users unable to send or receive faxes in the medical center at 8:19 am. We were able to reseat the IPSI card in the Avaya PBX to restore services . All services were fully restored by 10:25 am. The root cause was an extended power loss on Aug 5th that activated an emergency power transfer procedure.

Impact: Fax and voice services at Marshall School of Medicine and Marshall Health

Affected Applications: Unified communications

Sunday 21st January 2018

Phone Service: Skype For Business Server 2015 CU 6 install - burgess67

Operational

Start Date: 2018-01-21 04:00:00
Updates & Comments

The IT Infrastructure Systems team has successfully installed and updated our Skype for Business 2015 server environment with the December 2018 Skype for Business Cumulative Update 6. https://support.microsoft.com/en-us/help/4036312/dec-2017-cumulative-update-for-skype-for-business-server-2015-front-en Due to the redundant nature of our SfB environment, service was not interrupted. Version changes are listed below:

Components Previous Version Updated Version

Core Components 6.0.9319.281 6.0.9319.510 Core Runtime 64-bit 6.0.9319.281 6.0.9319.510 Video Interop Server 6.0.9319.259 6.0.9319.510 Persistent Chat 6.0.9319.281 6.0.9319.510 Web Conferencing Server 6.0.9319.272 6.0.9319.510 Conferencing Server 6.0.9319.281 6.0.9319.503 SfB Server 2015 6.0.9319.281 6.0.9319.510 Web Components Server 6.0.9319.281 6.0.9319.510 SfB Web Application 6.0.9319.281 6.0.9319.510

If any unexpected issues are discovered, please report them to the IT Service desk.

Impact:

Affected Applications: