Outlook Authentication Issues Tuesday 16th April 2019 10:30 PM


Currently, the Systems team is investigating authentication issues with Outlook. Currently, users are being repeatedly prompted for credentials and we are actively investigating. All mail is flowing normal at this time; this only affects client access. Outlook Web is functional as a workaround during this time.

Impact: End users with the Outlook client are having issues accessing email. ActiveSync is working as expected during this time.

Affected Applications: Microsoft Outlook

This issue was resolved during a rollback on 16-apr-19

ITI Systems rolled the change back. Testing shows all services returned to normal. We will monitor for 24 hours.