Past Incidents

Monday 6th May 2019

SharePoint Services: Sharepoint Maintenance - burgess67

Operational

Start Date: 2019-05-06 21:00:00
Updates & Comments

MUSP13 is undergoing scheduled maintenance. Should be back online before 11pm.

Impact: Sharepoint services offline

Affected Applications: inside.marshall.edu

Thursday 2nd May 2019

Sharepoint Online: Sharepoint and OneDrive for Business outage - burgess67

Operational

Start Date: 2019-05-02 17:11:20
Updates & Comments

Microsoft O365 / Azure is experiencing a global DNS issue that has caused a complete outage of Sharepoint online and OneDrive for Business. Their engineers are actively investigating the root cause.

Impact: -----

Affected Applications: -----

Wednesday 1st May 2019

Enterprise Self-Service: Financial Aid Self Service - deanb

Experiencing Issues

Start Date: 2019-05-01 10:00:00
Updates & Comments

When we log into MyMU and try to get to the Financial Aid Status link (https://mussbprod.marshall.edu/banprod/bwrksumm.P_DispSumm) we get the error

Impact: All users using this for any given aid year

Affected Applications: Banner Financial AId Self Service - Financial Aid Status

Sunday 28th April 2019

Departmental Shares (MUNAS): MUNAS Access - moore267

Operational

Start Date: 2019-04-28 07:52:00
Updates & Comments

ITI Systems is working with the vendor to identify account lockouts originating from MUNAS.

Impact: HIGH

Affected Applications: Departmental shares

Thursday 25th April 2019

mymu.marshall.edu: BanPortals Restart - langerj@marshall.edu

Operational

Start Date: 2019-04-25 09:18:00
Updates & Comments

At approximately 9:15AM 4/25, it was brought to our attention that BanPortals was not responding. It was restarted at 9:20 and services have been fully restored as of 9:22.

Impact: Certain myMU web parts were not functional while BanPortals was down.

Affected Applications: myMU

Tuesday 23rd April 2019

Exchange Mail: OutlookWeb Attachment Preview Errors - moore267

Operational

Start Date: 2019-04-23 22:50:00
Updates & Comments

When users attempt to preview MS Office attachments in Outlook Web while outside of Marshall's network they will receive an error that muexchwac.marshall.edu could not be found. ITI Systems is working to identify the cause. Users on Marshall's networks will not experience this issue.

Impact: -----

Affected Applications: OWA

Monday 22nd April 2019

Exchange Mail: Outlook Web App - Problem Displaying Messages - brooksjas

Operational

Start Date: 2019-04-22 09:35:00
Updates & Comments

A problem was discovered with Outlook Web App failing to display messages. This seems to only be a problem displaying message in Outlook Web App and does not impact mail flow. ITI Systems is investigating the problem.

Impact: Some users with mailboxes hosted on-premises that use the Outlook Web App may experience this problem.

Affected Applications: Outlook Web App.

Sunday 21st April 2019

Exchange Mail: SSL Offloading for Exchange has been Disabled - burgess67

Operational

Start Date: 2019-04-21 12:00:00
Updates & Comments

The ITI Systems team has successfully disabled SSL Offloading on our load balancer and enabled SSL Bridging in an effort to resolve a few different issues including Free/Busy sharing from O365 to on-prem.

Please let the service desk know if you are experiencing any issues.

Impact: Email System

Affected Applications: Outlook Clients

Phone Service: Skype for Business Security CU Installed - burgess67

Operational

Start Date: 2019-04-21 10:40:00
Updates & Comments

The ITI Systems team has applied the March Security CU to our Sykpe for Business environment.

Changes to versions were: SfB Core Components updated to 6.0.9319.544 from 6.0.9319.537 XMPP Translating Gateway Proxy updated to 6.0.9319.516 from 6.0.9319.0 SfB Web Application updated to 6.0.9319.544 from 6.0.9319.537

Please report any issues to the service desk.

Impact: -----

Affected Applications: -----