Past Incidents

Monday 18th May 2020

Ensemble: Eric Himes - himes1

Operational

Start Date: 2020-05-18 21:00:00
Updates & Comments

Ensemble server rebooted

Impact: -----

Affected Applications: -----

Thursday 14th May 2020

Active Directory: All DC's rebooted after OKTA Password Sync Agent installed - burgess67

Operational

Start Date: 2020-05-14 06:30:00
Updates & Comments

All writable domain controller have had the OKTA password sync agent installed and was rebooted in order to prepare for the OKTA ancillary domain for the MH Cerner project

Impact: limited impact as rolling reboots were performed.

Affected Applications: -----

Tuesday 5th May 2020

Teams: Some Users not able to see Presenece information in Teams - brooksjas

Operational

Start Date: 2020-05-05 14:45:00
Updates & Comments

The Systems group started receiving questions regarding presence information not updating for some users in Teams. As we were looking into this, Microsoft has reported an Incident, TM212081, and they are investigating the issue.

Impact: Presence information may not be correct for Teams users.

Affected Applications: Microsoft Teams

Sunday 3rd May 2020

Call Center: Clarity Connect CU Installed - burgess67

Operational

Start Date: 2020-05-03 06:40:00
Updates & Comments

Q1 CU successfully installed on Clarity Connect nodes.

Impact: -----

Affected Applications: -----

Wednesday 29th April 2020

WiFi: Wireless Authentications - slone22

Operational

Start Date: 2020-04-29 10:30:00
Updates & Comments

Wireless authentications were impacted by a misconfigurations to radius servers that caused a match of an incorrect rule resulting in the wrong authorization profile being delivered to clients. This was identified and corrected. All authentications began to process as normal by 10:45am.

Impact: Wireless authentication.

Affected Applications: Wireless access.