Past Incidents

Sunday 16th February 2020

Exchange Mail: Exchange Mail Submission - moore267

Operational

Start Date: 2020-02-16 15:00:00
Updates & Comments

ITI Systems was notified that message queues were backing up on muexch04. It was determined that due to low disk space muexch04 was rejecting mail submission. The remaining 7 exchange servers were processing mail as expected. If any messages were rejected or delayed they should be retried shortly. We have corrected the low disk space issue on muexch04 and queues are behaving as expected. We will continue to monitor for 24 hours.

Impact: MEDIUM

Affected Applications: Exchange

Monday 3rd February 2020

Teams: Microsoft Teams - Users may be unable to access Microsoft Teams - osborne73

Operational

Start Date: 2020-02-03 09:15:00
Updates & Comments

MIcrosoft posted a service incident for Microsoft Teams. Users may be unable to access Microsoft Teams.

Impact: Users may be unable to access Microsoft Teams.

Affected Applications: Microsoft Teams

Sunday 2nd February 2020

Departmental Shares (MUNAS): MUNAS Firmware Upgrade In Progress - moore267

Operational

Start Date: 2020-02-02 07:05:00
Updates & Comments

Per CR-105 ITI Systems is beginning the upgrade of the FS8600 device servicing departmental shares (MUNAS). Clients may experience slowness or loss of connectivity during the upgrade as the controllers reboot, upgrade, and rebalance.

Impact: HIGH

Affected Applications: MUNAS

Thursday 30th January 2020

OneDrive for Business: OneDrive for Business - Unable to render OneDrive for Business Classic UI pages - osborne73

Operational

Start Date: 2020-01-30 13:10:00
Updates & Comments

Microsoft posted an incident for OneDrive for Business. Users may be unable to render OneDrive for Business Classic UI pages.

Impact: Users may be unable to render OneDrive for Business Classic UI pages.

Affected Applications: OneDrive for Business

Sharepoint Online: SharePoint Online - Unable to render SharePoint Online Classic UI pages - osborne73

Operational

Start Date: 2020-01-30 09:30:00
Updates & Comments

Microsoft posted an incident for SharePoint Online. Users may be unable to render SharePoint Online Classic UI pages.

Impact: Users may be unable to render SharePoint Online Classic UI pages.

Affected Applications: SharePoint Online

Tuesday 28th January 2020

Phone Service: LyncEdge Node Network Failure - moore267

Operational

Start Date: 2020-01-28 17:00:00
Updates & Comments

At roughly 5:05 PM on 28Jan2020, one of the redundant Lync Edge boxes failed with a bad network card. The Systems team is working on replacing the card and getting this node into operational status.

Impact: This is a redundant node so there is another one to handle the traffic. The other node will handle the load while this one is down.

Affected Applications: This affects incoming Skype for Business communications from outside the network.

Exchange Mail: Exchange Server Failure (muexch03) - burgess67

Operational

Start Date: 2020-01-28 15:00:00
Updates & Comments

ITI Systems was notified of a failed exchange server (muexch03). The server is rebooting. We are investigating the cause.

Impact: LOW

Affected Applications: Exchange Mail (on-prem), Calendar, UM