Past Incidents

Wednesday 14th November 2018

Exchange Mail: AOL.com and Yahoo.com email deferred - burgess67

Operational

Start Date: 2018-11-14 18:24:00
Updates & Comments

Due to several compromised accounts sending SPAM and phishing emails targeting unknown users at AOL and Yahoo, Marshall.edu has earned a bad sender reputation with Yahoo’s sender reputation service. This service forces all emails coming from marshall.edu to be deferred when sending emails to AOL.com and Yahoo.com. There is no way to request a delisting but Yahoo claims that “typically” the listing should only last for 4 hours unless there are continued reports. The Systems team will be closely monitoring our Exchange queues and will update the ITServiceStatus web site once the ban has lifted.

Impact: -----

Affected Applications: -----

Monday 12th November 2018

Marshall University Lists Server: Marshall University Lists Server Web Interface Service Interruption - mcdade1

Operational

Start Date: 2018-11-12 10:45:00
Updates & Comments

The Marshall University Lists Server web interface was unavailable starting at approximately 10:45 AM 11/12/2018 due to an unexpected SSL certificate issue. This ONLY affected the web interface. Normal email flow from the Lists server was not affected.

Impact: The Lists server web interface was unavailable while new SSL keys and certificates were generated and installed. Service was restored at approximately 11AM after 15 minutes of down-time. Normal email flow through the Lists server was not affected, only the web interface.

Affected Applications: Sympa Web Interface

Friday 9th November 2018

Internet Access: Drinko Library Internet Outage - slone22

Operational

Start Date: 2018-11-09 13:30:00
Updates & Comments

A switch in the cluster reloaded. This switch has the uplinks to multiple floors. All internet access was unavailable during reload. All services were restored by 1:38pm. Root cause is under investigation.

Impact: -----

Affected Applications: -----

Tuesday 6th November 2018

Shibboleth: Shibboleth Certificate Error - moore267

Operational

Start Date: 2018-11-06 13:45:00
Updates & Comments

A certificate expired on Shibboleth which resulted in users encountering certificate errors when logging into Herdlink, Herdpoints, and Educause.

Impact: Certificate errors encountered. The actual service was still functioning when accepting the certificate.

Affected Applications: Herdlink, Herdpoints, and Educause.

Saturday 3rd November 2018

mymu.marshall.edu: Webapps Certificate Renewed - langerj@marshall.edu

Operational

Start Date: 2018-11-03 23:35:00
Updates & Comments

The certificate for webapps.marshall.edu was renewed for two years. The existing certificate was to expire on 11/11/18.

Impact: None

Affected Applications: All apps hosted on webapps.

Sunday 21st October 2018

SharePoint Services: SharePoint Services Down - scarberry53

Operational

Start Date: 2018-10-21 10:40:00
Updates & Comments

We are currently experiencing issues with inside and sharepoint.marshall.edu. MyMU is not affected.

Impact: -----

Affected Applications: -----