Past Incidents

Thursday 17th January 2019

Exchange Mail: Exchange Server Experiencing Issues - osborne73


Start Date: 2019-01-17 12:00:00
Updates & Comments

The RAID controller battery on MUEXCH04 failed.

Impact: None

Affected Applications: -----

Tuesday 15th January 2019

Exchange Mail: Exchange Server Failure - moore267


Start Date: 2019-01-15 09:50:00
Updates & Comments

A server hosting Exchange 2016 mailbox databases had a failure and rebooted. ITI Systems is investigating the cause of the failure.

Impact: Minimal impact. The mailbox databases failed over on surviving peers

Affected Applications: Exchange 2016

Friday 11th January 2019

Astra Schedule[-: Astra Schedule Outage -


Start Date: 2019-01-11 15:30:00
Updates & Comments

Astra Schedule was temporarily unavailable from approximately 3:30 - 4:30pm Friday 1/11 due to a code change which caused the application to become unstable.

Impact: -----

Affected Applications: -----

Wednesday 9th January 2019

Internet Access: Internet Issues - moore267


Start Date: 2019-01-09 04:51:00
Updates & Comments

Some Marshall services appear to be unavailable. Investigating

Impact: High

Affected Applications: Partial internet services

Sunday 6th January 2019

Departmental Shares (MUNAS): MUNAS Controller Failure - moore267


Start Date: 2019-01-06 09:28:00
Updates & Comments

The FS8600 which is servicing departmental file shares (MUNAS) experienced a controller failure this morning around 3:41 AM. We are working with the vendor to restore the controller.

Impact: At this time minimal impact. Shares are being serviced from the surviving controller at this time. This can change.

Affected Applications: File shares at: \\munet\Departments, \\munet\admapps, and any other specific shares serviced by MUNAS.

Friday 28th December 2018

Phone Service: Telephone Outage - Lumos circuits in Chapmanville - mccoyb


Start Date: 2018-12-28 03:30:00
Updates & Comments

Tickets 130407 and 130409 were opened with Lumos around 11 am. There have been several updates throughout the day. Here is the latest: "Our vendor advised the tickets are related to an issue they have impacting multiple circuits. They have a CO tech and their NOC working to restore the services. The tech also advised he spoke with someone on site and they advised the office is closed until 1/2/19. We will send more updates as we get them."

Impact: All telephony services for the Marshall Health Chapmanville and Logan locations.

Affected Applications: All telephony services for the Marshall Health Chapmanville and Logan locations.