Past Maintenance

ESX UCS Cluster Rolling Reboot

Tuesday 26th March 2019 08:30 AM

Purpose: Dell Copilot has identified an issue with ESXi 6.7 U1 and the Compellent. The issue is that during a controller failover on the Compellent, VMWare may encounter an APD (all paths down) scenario with virtual machines that have raw device mappings (RDM). As we have several VMs with RDMs, it is strongly advised that we implement the fix described here: https://kb.vmware.com/s/article/67006

This change will take effect upon reboot of the ESX host. Due to the redundant nature of the vSphere environment, no services should be impacted as each ESX host will be rebooted one at a time. 

Impact: LOW

Affected: vSphere

Posted On: Monday 25th March 2019 12:52 PM

Sync userSMIMECertificate Attribute to O365

Monday 25th March 2019 01:00 PM

Purpose: To sync user S/MIME certificate data with O365

Impact: LOW

Affected: Microsoft 365

Posted On: Monday 25th March 2019 12:33 PM

Cisco Firewall Proof of Value (Firewall Replacement)

Sunday 24th March 2019 04:00 AM

Purpose: We are reviewing options for a replacement firewall and will be putting in place a Cisco 4120 FTD appliance in place of our existing ASA firewall.

Impact: Medium - High

Affected: Internet services, VPN, remote access.

Posted On: Friday 22nd March 2019 10:13 AM

Marshall Health/SoM SBC Firmware Update

Friday 22nd March 2019 10:00 PM

Purpose: Update firmware and apply Microsoft Teams license to the SBC at the School of Medicine

Impact: None - Low

Affected: Voice routing. The redundancy of the system should reroute any calls if the system should fail. We are already running this firmware in Huntington and South Charleston without issue.

Posted On: Friday 22nd March 2019 10:18 AM

University Site Database Migration

Sunday 17th March 2019 08:00 AM

Purpose: To move the production database to a new Linux server.

Impact: Minimal, site should have virtually not downtime, but no updates will be preserved after 12am the night/morning before under migration is complete.

Affected: University Site

Posted On: Friday 1st February 2019 02:52 PM

vCenter Certificate Replacement

Sunday 17th March 2019 06:00 AM

Purpose: Replace self-signed certificate on vCenter with an InCommon certificate

Impact: LOW

Affected: vSphere orchestration.

Posted On: Wednesday 6th March 2019 01:40 PM

Drinko ASR Software Update

Sunday 17th March 2019 05:00 AM

Purpose: Software update to give us enhanced threat analysis data from the router to Stealthwatch.

Impact: Low

Affected: Internet services.

No expected outage due to the redundancy of the system. We are currently running this software on our standby system in Prichard Hall without any issues.

Posted On: Friday 15th March 2019 10:55 AM

Exchange 2013 CU 22

Sunday 17th March 2019 04:00 AM

Purpose: Microsoft has released CU22 for Exchange 2013 on February 12. In order to maintain the N-1 compliance, we need to upgrade the 2013 environment from CU 21 to CU 22.

Impact: Low

Affected: Exchange Mail

Posted On: Wednesday 13th February 2019 09:01 AM

Upgrade MUEXCH01,02,06 to Exchange 2016

Sunday 17th March 2019 04:00 AM

Purpose: Upgrade existing production servers to Exchange 2016 to continue the migration of user mailboxes from 2013 to 2016

Impact: Low

Affected: Exchange Mail and any services hardcoded to use MUEXCH01,MUEXCH02, or MUEXCH06 internally or externally.

Posted On: Monday 4th March 2019 02:50 PM

Modify marshall.edu SPF Record

Sunday 10th March 2019 01:12 PM

Purpose: We need to modify the SPF record for marshall.edu to add spf.protection.outlook.com since we are starting the move of marshall email accounts to Office 365 and mail destined to external locations may fail SPF checks. 

Impact: LOW

Affected: Mail

Posted On: Sunday 10th March 2019 01:12 PM

Change CAS 404 message

Sunday 10th March 2019 08:30 AM

Purpose: gateway.marshall.edu will be undergoing maintenance in order to update the 404 error message that is displayed.

Impact: gateway is under go several restarts and services running on this server will experience downtime during this change.

Affected: Gateway, Blackboard.

Posted On: Monday 4th March 2019 09:31 AM

Exchange 2016 CU12

Sunday 10th March 2019 04:00 AM

Purpose: Apply Exchange 2016 CU 12 to all Exchange 2016 mailbox servers in the environment.

Impact: Low

Affected: Exchange mail

Posted On: Friday 15th February 2019 11:01 AM

WordPress 4.9.9 Update & Plugin Updates

Sunday 3rd March 2019 07:00 AM

Purpose: Routine maintenance updates for WordPress and active plugins

Impact: None

Affected: None

Posted On: Thursday 21st February 2019 09:05 AM

Banner Database Restart

Sunday 3rd March 2019 06:30 AM

Purpose: Changing a database parameter.

Impact: During restart database is unavailable.

Affected: Users and applications using Banner will not have access during this restart.

Posted On: Sunday 3rd March 2019 06:42 AM

Skype for Business Server CU8 install

Sunday 24th February 2019 04:00 AM

Purpose: To install Skype for Business Server 2015 January 2019 CU.  v6.0.93193537    https://support.microsoft.com/en-us/help/4464355/january-2019-cumulative-update-6-0-9319-537-for-skype-for-business-ser  

Impact: redundant nature of the SfB environment should minimize any potential service outage.

Affected: polycom sfb client response groups UM

Posted On: Thursday 14th February 2019 06:49 PM

Nexsan Storage Firmware Update

Sunday 17th February 2019 08:00 AM

Purpose: To update the firmware on the Nexsan storage array servicing Commvault and passive database copies of exchange 2016. This is to address an iSCSI bug detected last week.

Impact: Backups and restores for Commvault will be unavailable during this time. Additionally, the passive database copy being housed on this will be unavailable. Due the redundant nature of our Exchange environment, email should not be interrupted or adversely affected.

Affected: Commvault

Posted On: Friday 25th January 2019 08:24 AM

myMU Portal Updates / Patches

Sunday 17th February 2019 08:00 AM

Purpose: To upgrade and patch the SharePoint farm environment.

Impact: myMU will be up and down during the duration of the patching.

Affected: -----

Posted On: Tuesday 12th February 2019 10:29 AM

Apply Oracle Patches and Banner Upgrades

Sunday 17th February 2019 06:00 AM

Purpose: Apply latest Oracle Security Patches, and upgrade Banner components

Impact: There will be some downtime during the patching window and again during the deployment process for Banner Applications

Affected: Services and users of Banner Production

Posted On: Sunday 17th February 2019 06:58 AM

Active Directory SYSVOL Migration from FRS to DFSR

Sunday 17th February 2019 05:00 AM

Purpose: Migrate SYSVOL from FRS to DFSR per MS documentation and recommendations. This will finalize the conversion.

Impact: AD Sysvol

Affected: All domain controllers

Posted On: Thursday 23rd August 2018 08:59 AM

Firepower/Firesight Patch

Sunday 10th February 2019 07:00 AM

Purpose: Patch FirePower and FireSight manager.

Impact: None

Affected: None expected. Internet access if there are issues with the patch.

Posted On: Friday 8th February 2019 09:43 AM

Palo Alto Firewall Removal

Sunday 10th February 2019 07:00 AM

Purpose: To remove the PA evaluation unit.

Impact: None

Affected: None

Posted On: Friday 8th February 2019 09:44 AM

Remove registry key from exchange servers to address CVE-2018-8581

Wednesday 6th February 2019 03:00 PM

Purpose: Remove a registry key to correct a security vulnerability defined as important by Microsoft. Details: https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/CVE-2018-8581

Impact: Most likely Low

Affected: Exchange

Posted On: Wednesday 6th February 2019 02:59 PM

Azure MFA Configuration Refresh

Tuesday 5th February 2019 04:30 PM

Purpose: Configuration refresh for Azure Multi-Factor Authentication (MFA) to move from 'Account.ActiveDirectory.WindowsAzure.com' to new Azure AD Identity Protection admin interface.

Impact: Accountholder will receive a 'More information required' dialog during next O365 Cloud Service logon. New config provides a 'Skip for now' option (up to 14 days). Need to click 'Next' to review 'Additional security verification' data. Should not have to re-register a mobile device.

Affected: Approximately 85 Information Technology staff base user and elevated -A admin accounts plus an additional 26 user accounts who were part of the MFA-early-adopter sign-up.

Posted On: Wednesday 6th February 2019 09:48 AM

Clone DWTEST into DWPROD

Sunday 3rd February 2019 06:30 AM

Purpose: To Clone DWTEST db into DWPROD in order to copy the DW Test admin and scribe database to DW Production as per client requirement.

Impact: The Degreeworks Test and Prod DB and apps will be down during the cloning procedure and expected downtime is 6 hours.

Affected: The application services and client tools those rely on Degreeworks Prod database will be down and application services will require restart once cloning is completed and database is back to online.

Posted On: Friday 1st February 2019 09:27 AM

VMware ESX Host Upgrades

Tuesday 29th January 2019 08:00 AM

Purpose: To upgrade the ESX hosts to match the vCenter version of 6.7 U1. This will be a multi-day project.

Impact: Low/Minimal

Affected: Virtual environment. The redundant architecture will prevent service outages

Posted On: Sunday 27th January 2019 08:01 AM

MUMobile software upgrade

Monday 28th January 2019 05:00 PM

Purpose: MUMobile servers were upgraded from v5.2 to 5.3

Impact: Some MUMobile app features were unavailable for less than one minute while tomcat was restarted.

Affected: -----

Posted On: Friday 1st February 2019 09:35 AM

Oracle Patches

Sunday 27th January 2019 09:00 AM

Purpose: To apply the latest Oracle Database and OJVM security patches.

Impact: The Degreeworks Prod DB and apps will be down during the oracle patches and expected downtime is 1.5 hours.

Affected: The application services and client tools those rely on Degreeworks Prod database will be unable to connect and application services will require restart once database is back to online.

Posted On: Friday 25th January 2019 12:26 PM

VMWare Host Migration

Sunday 27th January 2019 06:00 AM

Purpose: Migrate current ESX hosts to a new vCenter server

Impact: Low. The migration of hosts into the new environment should not result in downtime

Affected: Virtual Environment

Posted On: Friday 25th January 2019 09:55 AM

Change ADFS Token Signing Certificate

Sunday 27th January 2019 04:00 AM

Purpose: Extend life of token certificate to avoid portal and dependent service outages

Impact: Medium

Affected: ADFS, CAS, Porta, Adobe Sign, and any service leveraging ADFS

Posted On: Thursday 4th October 2018 10:50 AM

vSphere Upgrade

Sunday 27th January 2019 04:00 AM

Purpose: We will upgrade our existing 6.0U2 vSphere environment to vSphere 6.7U1. ESXi hosts will be migrated to the new vCenter instance followed by upgrading the individual hosts.

Impact: Low impact

Affected: Virtualization environment serving campus services.

Posted On: Thursday 17th January 2019 12:12 PM

Change Banner Admin Applications SSO

Sunday 20th January 2019 08:00 AM

Purpose: To provide browser support for Banner Admin Pages to all browsers. This will change the SSO login for Banner Admin Pages, Banner Document Manager, Banner Workflow and Application Navigator. Additionally, Application Navigator will be restricted to only administrative applications and no longer support Self-Service applications.

Impact: A change to the configuration is required, which in turn requires a redeployment of all of the affected applications.

Affected: Users will not have access to the applications during the redeployment process.

Posted On: Sunday 20th January 2019 08:01 AM

Linux Patches

Sunday 20th January 2019 06:00 AM

Purpose: Install required patches to address known vulnerabilities.

Impact: Systems will be down briefly while reboots occur to apply updated kernels.

Affected: muban9adm01 mugrid02 muban9app01 mudworksdb-new muban9api01 mudworksapp01 bannerxe04 mueaapex01 mudworksapp02 muesm01 muentapps04 mudworksapp02 biostat nagpra mucups mucups-hp mugit04

Posted On: Wednesday 16th January 2019 04:19 PM

Syslog Server Replacement

Sunday 20th January 2019 04:00 AM

Purpose: Replace the aged and EOL syslog server for the ASA, ISE, Barracuda, and other log generators

Impact: Low

Affected: Logs for ASA, ISE, DHCP, Barracuda during the cutover time will be lost and unrecoverable.

Replacement failed. Server was not parsing logs correctly. Will attempt at a later date.

Posted On: Wednesday 22nd August 2018 02:30 PM

Exchange 2016 CU 11/12 Upgrade

Sunday 20th January 2019 04:00 AM

Purpose: To keep in line with Microsoft supported guidance of N-1 for Exchange CUs in a hybrid configuration with Microsoft 365

Impact: Minimal due to the redundant nature of Exchange.

Affected: OWA access and mail flow

Posted On: Tuesday 6th November 2018 10:21 AM

Inactive Account Cleanup

Sunday 20th January 2019 04:00 AM

Purpose: To disable inactive accounts in Active Directory

Impact: Minimal

Affected: Approximately 11,700 accounts. O365 resources will be delicensed and purged 30 days from disabling. V: drive will be disabled and removed pending deletion at a later date.

Posted On: Tuesday 8th January 2019 09:32 AM

Upgrade Azure AD Connect

Sunday 20th January 2019 04:00 AM

Purpose: To stay within best practice and compliance with Microsoft

Impact: Minimal

Affected: Office 365 user and attribute sync.

Posted On: Tuesday 15th January 2019 09:44 AM

WordPress Plugin Updates

Sunday 13th January 2019 07:30 AM

Purpose: 6 WordPress Plugins required maintenance updates available from developers.

Impact: None

Affected: None

Posted On: Sunday 13th January 2019 08:43 AM

Restrict Banner 8 Forms and Update Workflow Email

Friday 11th January 2019 10:00 PM

Purpose: Restrict Banner 8 Forms access to only Marshall Custom Forms. Additionally, an issue with mail.marshall.edu and workflow email was identified and a change to outlookweb.marshall.edu needs to be made to ensure all email gets sent and received.

Impact: For forms, most of the delivered forms will no longer be available after the maintenance. For workflow emails should work with out interuption.

Affected: For forms users still using Banner 8 delivered forms will need to migrate to Banner 9. For workflow users will loose access briefly while the re-configured application is deployed.

Posted On: Friday 11th January 2019 03:17 PM

Banner HR/Payroll Patches (8.15.1.2 and 9.3.9.1.2)

Wednesday 9th January 2019 10:00 PM

Purpose: This is to correct a defect with PHAHOUR that is impacting processing times.

Impact: This will fix the defect and a few others as well. This will require a redeployment of Banner 9 Admin Pages.

Affected: Any Banner user actively using Banner 9 Admin Pages during the redeployment process.

Posted On: Wednesday 9th January 2019 04:44 PM

Banner Tax Updates 259 and 260

Monday 7th January 2019 05:00 PM

Purpose: Apply HR Tax updates for State Income Taxes. Update 259 and 260.

Impact: Does not require downtime so all Banner Services and Applications should be available.

Affected: N/A

Posted On: Monday 7th January 2019 01:51 PM

Dell Data Security Management Server Updates

Monday 7th January 2019 10:30 AM

Purpose: MUDDPE-FE01 Front End Proxy was updated to version 10.1.0.32 on 1/7/2019.

MUDSMS-VE was upgraded to 10.1.0.32 on 12/21/2018.

Impact: Minor. Dell Data Security Encryption clients were unable to reach the server during the upgrade on 12/21/2018, but encryption services were not affected.

Affected: No end users affected.

Posted On: Monday 7th January 2019 11:21 AM

Banner Tax Season Updates

Sunday 6th January 2019 08:00 AM

Purpose: Upgrades to Banner HR, Position Control, Accounts Receivable, Admin Common and Application Navigator.

Impact: Banner will be unavailable during the upgrade

Affected: Banner users, and applications that rely on Banner.

Posted On: Sunday 6th January 2019 09:32 AM

Web Server PHP Upgrades

Sunday 23rd December 2018 08:00 AM

Purpose: To upgrade the version of PHP on the main webserver

Impact: www.marshall.edu and other smaller sites will be down for the duration of the maintenance

Affected: www.marshall.edu and other smaller sites will be down for the duration of the maintenance

Posted On: Monday 17th December 2018 08:33 AM

MUOnline Upgrade

Thursday 20th December 2018 06:30 PM

Purpose: To allow Blackboard to update our system to Q2 2018 CU4

Impact: System will be down

Affected: Everyone

Posted On: Monday 17th December 2018 10:21 AM

BEP & BRIM Relocated

Wednesday 19th December 2018 05:30 PM

Purpose: Move the Banner applications off of Oracle 11g Weblogic and onto Oracle 12c Weblogic. 11g is going to extended support at the end of the year.

Impact: Applications will be unavailable during this move.

Affected: Users of the Banner Event or Banner Recruit Integration Manager applications.

Posted On: Wednesday 19th December 2018 06:50 PM

Financial Aid Upgrades and patches

Wednesday 19th December 2018 05:00 PM

Purpose: Installed Banner Financial Aid Patch pcr-000162070_res8340003, Banner Financial Aid 8.34.1, Banner Financial Aid Patch pcr-000163676_res8340101, Banner Financial Aid 9.3.12.0.1 to keep the Banner Financial Aid module current.

Impact: Financial aid module unavailable during upgrades. Brief connectivity interruptions to Banner9 Admin users during re-deployment of Banner Admin Common between 6 and 6:30PM.

Affected: Users logged into Application Navigator in Banner 9 and Financial aid users.

Posted On: Thursday 20th December 2018 11:08 AM

Windows Server 2019 License Added to MUKMS

Wednesday 19th December 2018 03:00 PM

Purpose: Apply Microsoft Windows Server 2019 license key to the campus key management service (KMS) server MUKMS.

Impact: No negative client impacts reported. MUNET Windows Server 2019 hosts can now activate their licensing against MUKMS.marshall.edu

Affected: IT Infrastructure and Distributed IT teams deploying hosts running Windows Server 2019 OS.

Posted On: Monday 7th January 2019 01:50 PM

Identity Services Patch 5

Tuesday 18th December 2018 10:00 PM

Purpose: Bug fixes. Most importantly AD authentication problems.

Impact: Minor. With redundancy in environment no outages should be experienced.

Affected: Wireless and VPN authentications.

Posted On: Friday 14th December 2018 09:44 AM

Drinko Library Switch Software Upgrade

Tuesday 18th December 2018 10:00 PM

Purpose: Software/vulnerability fixes. One major bug has caused switches to become unresponsive when created a vlan.

Impact: Major

Affected: All internet access will be offline during reload. This should take between 15-20 minutes.

Posted On: Friday 14th December 2018 09:47 AM

Wireless Lan Controller Software Upgrade - Marshall Campus

Tuesday 18th December 2018 10:00 PM

Purpose: Bug and vulnerability fixes.

Impact: Major

Affected: All wireless will be offline while controllers reload.

Posted On: Friday 14th December 2018 10:11 AM

RightFax upgrade from 10.6 Feature Pack 3 Service Release 6 to Service Release 7

Tuesday 18th December 2018 10:00 PM

Purpose: RightFax upgrade from 10.6 Feature Pack 3 Service Release 6 to Service Release 7

Impact: All inbound and outbound faxes on the RightFax platform.

Affected: All inbound and outbound faxes on the RightFax platform.

Posted On: Tuesday 18th December 2018 10:27 PM

Byrd Clinical Power and Fiber Interruption

Saturday 8th December 2018 07:00 AM

Purpose: I received a email on 3-Dec that Dixon will be rerouting the power to the Byrd building on 8-Dec beginning at 7:00. During this same time they will be repairing the fiber that was damaged during the excavation of the location of the new graduate housing for pharmacy.

Impact: High

Affected: Power:

Possibilities include all networked services if the generator and UPS's have issues.

Clinics: Douglas, Pediatrics 3rd Avenue.

We will update locations as we investigate fiber paths.

Posted On: Wednesday 5th December 2018 08:31 AM

muwww03 PHP Upgrades

Sunday 2nd December 2018 08:00 AM

Purpose: To upgrade the PHP version of muwww03

Impact: All university websites under the www subdomain will be temporarily unavailable.

Affected: All university websites under the www subdomain.

Posted On: Friday 30th November 2018 08:40 AM

Oracle Patches

Friday 30th November 2018 03:00 PM

Purpose: To apply the latest Oracle Database and OJVM security patches

Impact: The Degreeworks Test DB will be down during the oracle patches and expected downtime is 1.5 hours.

Affected: The application services and client tools those rely on Degreeworks test database will be unable to connect and application services will require restart once database is back to online.

Posted On: Wednesday 28th November 2018 04:35 PM

Change to Banner 9 Application Navigator

Tuesday 27th November 2018 09:13 PM

Purpose: Added SFAREGN to the list of objects to ignore in the Application Navigator. This doesn't remove it from Banner Admin Pages just from the main search box.

Impact: Restart required of the application Navigator application.

Affected: Any user logged into application navigator

Posted On: Tuesday 27th November 2018 09:15 PM

Update Applied - Quest-KACE Systems Deployment Appliance v. 6.1.251

Tuesday 27th November 2018 12:00 PM

Purpose: Vendor provided update applied to Quest-KACE Systems Deployment Appliance (aka K2000) to v. 6.1.251 from 6.0.425. For fixes & enhancements, see the KACE Systems Deployment Appliance 6.1 - Release Notes at https://support.quest.com/technical-documents/kace-systems-deployment-appliance/6.1%20common%20documents/release-notes

Impact: Administrative Console offline while update was applied.

Affected: No end-user services affected. K2000 SDA engineers should check their image workstations are running the latest version of the System Deployment Toolkit and have appropriate version of the 'Windows Assessment and Deployment Toolkit' (WADK) installed. https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install

Posted On: Wednesday 28th November 2018 08:48 AM

Banner Workflow and Document Management SSO Changes

Sunday 25th November 2018 08:00 AM

Purpose: Change how users will login to these applications. This will allow for integration with Banner 9 Admin Pages. Changes the sign-on process from Oracle account Authentication to SSO via a users munet account.

Impact: This will create a brief outage expected to be less than 1 hour, to change the configuration and restart the services. During the changes and restart both services will be unavailable.

Affected: Any user of either system will not have access during the changes.

Posted On: Wednesday 14th November 2018 05:08 PM

Migrate Resource Mailboxes to Exchange 2016

Thursday 22nd November 2018 10:00 AM

Purpose: In preparation for the bulk move of all users to Exchange 2016, migrate all resource mailboxes over to Exchange 2016. A resource mailbox is a mailbox representing a room or piece of equipment.

Impact: Low

Affected: Resource mailboxes and any Outlook client currently connected to them. Users will be prompted to restart Outlook

Posted On: Monday 12th November 2018 09:44 AM

Biggreen Maintenance

Sunday 18th November 2018 06:00 AM

Purpose: We will be performing system maintenance on the cluster to install software on compute nodes and update configurations.

Impact: The cluster will be unavailable while the modifications are made and service restarts are performed on compute nodes.

Affected: This will affect the ability to run batch jobs on the cluster.

Outcome: Maintenance and configuration changes were completed without issue. Actual downtime during the procedure was 30 minutes. Services were restored at 6:30AM 11/18/2018.

Posted On: Tuesday 6th November 2018 09:37 AM

Edge Firewall and Malware Protection Appliance Software Upgrade

Sunday 18th November 2018 06:00 AM

Purpose: Software upgrades to the edge firewall and FIRESight modules to patch a security vulnerability

Impact: None, due to the nature of redundant firewalls

Affected: -----

Posted On: Friday 16th November 2018 08:07 PM

AudioCodes Session Border Controller - Routing change from LDAP to Dial Plan structure

Sunday 18th November 2018 05:00 AM

Purpose: The purpose of this change is allow much more flexibility in our routing rules. We hope to be able to route based on source telephone number, destination telephone number, or a combo of each.

Impact: We are initially going to only apply this change to our Skype for Business outbound connection to the Drinko AudioCodes Session Border Controller. All calls from main campus to destinations external of the Skype for Business platform will be affected.

Affected: All main campus Skype for Business telephones calling to external telephone numbers.

Posted On: Tuesday 6th November 2018 11:18 AM

muRemote replacement

Sunday 18th November 2018 04:00 AM

Purpose: replace muRemote with Windows 2016 server. the current muremote has developed a corrupt disk and is in a failing state.

Impact: no users will have access to muRemote during the switch over.

Affected: users who access muremote.

Posted On: Tuesday 30th October 2018 01:54 PM

WLC Software Upgrade

Sunday 18th November 2018 04:00 AM

Purpose: Security patches and bug fixes.

Impact: High

Affected: All wireless connectivity will be unavailable during reload.

Posted On: Friday 2nd November 2018 09:44 AM

Demo Firewall In-Line

Sunday 18th November 2018 04:00 AM

Purpose: As to further evaluate a new firewall appliance, a physical network connection change has to be made to bring the device inline with our external data flow.

Impact: No direct impact, as to the nature of a secondary firewall. The external data flow will failover to the secondary as the change is made, then traffic will be brought back to the new configured data path at the Primary.

Affected: None

Posted On: Friday 16th November 2018 12:22 PM

Modify O365 CAS Mailbox Policy to disable IMAP and POP Protocols

Thursday 15th November 2018 01:00 PM

Purpose: This will disable all IMAP and POP protocols on new accounts created after the change. Existing users will not be affected. This will help reduce attack surface area for our accounts.

Impact: None

Affected: All new O365 accounts will no longer have IMAP or POP3 available to them.

Posted On: Thursday 15th November 2018 12:36 PM

Updated Settings For Banner Job Submission and Banner 9 Admin Pages

Wednesday 14th November 2018 04:54 PM

Purpose: Restarted Banner Job Submission to change a custom copy process for Financial Aid Job. This restart took about 10 seconds. Additionally, added 200 more JDBC connections to Banner Admin Pages, total available is now 400 JDBC connections, this was a live change and required no restart.

Impact: Job Submission was out for 10 seconds

Affected: Anyone trying to use Job submission during the restart.

Posted On: Wednesday 14th November 2018 04:58 PM

Banner Workflow

Sunday 11th November 2018 08:00 AM

Purpose: We will be moving the workflow application during the maintenance window to a new server. This is in preparation for the SSO changes on the following weekend to support the new Banner 9 Admin Pages.

Impact: This move should be brief and consist of approximately 1hr of down time of the workflow application.

Affected: Users of the Banner Workflow application will lose access during this move.

Posted On: Tuesday 6th November 2018 10:54 AM

Banner Document Management Configuration Testing

Thursday 8th November 2018 06:00 PM

Purpose: To prepare for the changes related to SSO and the new Banner 9 Admin Pages. We will be making configuration changes during the maintenance window to test the setup in Banstage. Because the systems share some components this will make Production unavailable during this time.

Impact: Document Management will be unavailable during this process.

Affected: All users of Banner Document Management will not have access during this downtime.

Posted On: Tuesday 6th November 2018 10:52 AM

WordPress Plugin Updates

Sunday 4th November 2018 07:00 AM

Purpose: Routine plugin updates by developers.

Impact: None

Affected: None

Posted On: Thursday 1st November 2018 04:55 PM

OWA Routing Change

Sunday 4th November 2018 06:00 AM

Purpose: Update the OWA pools on the F5 such that the Exchange 2016 servers are the first to respond to client requests. The Exchange 2013 servers will have their traffic proxied via the 2016 servers. This is for testing an issue with shared and resource mailboxes not loading via OWA for users on a 2016 database. 

Impact: Low

Affected: OWA Access

Posted On: Thursday 1st November 2018 10:32 AM

Identity Services Engine Patch 4

Sunday 28th October 2018 06:00 AM

Purpose: Security and bug fixes.

Impact: Low

Affected: Radius authentications for wireless/vpn and guest wireless access.

Posted On: Friday 26th October 2018 02:16 PM

Deployment of KACE Agent Upgrade on Campus Workstations

Thursday 25th October 2018 03:15 PM

Purpose: To upgrade KACE agents campus-wide.

Impact: Users not directly impacted, however a new "K" icon will appear in the System Tray in Windows (or Menu bar on Macs) that gives the status of the agent's connection to the KACE Systems Management Appliance. Icon also allows users or IT service providers to force an inventory update or restart the KACE agent service (a.k.a. "konea").

Affected: Marshall-owned workstations with KACE agent installed.

Posted On: Thursday 25th October 2018 03:16 PM

Restart Banner Database

Tuesday 23rd October 2018 07:00 PM

Purpose: Because of increased utilization with Banner 9 and other resources, we need to tune some of the Database parameters to facilitate the increased usage.

Impact: Will cause a brief outage as the database will need to be restarted for the changes to take affect. Should take around 15 min.

Affected: All Banner users and any systems or applications reliant on Banner.

Posted On: Tuesday 23rd October 2018 03:44 PM

Upgraded KACE Agent on Drinko Staff Workstations

Monday 22nd October 2018 10:54 AM

Purpose: To upgrade KACE agents on Drinko staff workstations before deploying campus-wide.

Impact: Users not directly impacted, however a new "K" icon will appear in the System Tray in Windows (or Menu bar on Mac) that gives the status of the agent's connection to the KACE Systems Management Appliance. Icon also allows users or info-tech service providers to force an inventory update or restart the KACE agent service.

Affected: Drinko staff workstations

Posted On: Monday 22nd October 2018 10:59 AM

Linux Time Server Upgrade

Sunday 21st October 2018 09:00 AM

Purpose: To upgrade the linux time servers to CentOS 7

Impact: Low

Affected: Any system relying upon mutime.marshall.edu for time. Impact should be minimal during the cutover as time is not updated every second on every device.

Posted On: Thursday 27th September 2018 08:51 AM

myMU Patches

Sunday 21st October 2018 08:00 AM

Purpose: Update the myMU Sharepoint environment security patches.

Impact: myMU will be periodically unavailable as servers come up and go down throughout the upgrade process.

Affected: Anyone who requires access to any mymu webpage.

Posted On: Thursday 4th October 2018 11:00 AM

Shibboleth Server Migration

Sunday 21st October 2018 05:00 AM

Purpose: We will be migrating from the current Shibboleth 3.1.2 instance to a newer Shibboleth 3.2.1 to allow integration with the Marshall University ADFS SSO portal.

Impact: Any services that authenticate using the shibboleth service will be unavailable for approximately 5 to 10 minutes while the migration is taking place.

Affected: Tapingo services, Blackboard Transact for Eaccounts, Poll Everywhere services, WVAquavit access, eRezLife, and any other services that authenticate against the Marshall University Shibboleth instance.

Posted On: Friday 28th September 2018 10:41 AM

Linux Server Kernel and OS Patches on Banner Production Servers

Sunday 21st October 2018 05:00 AM

Purpose: Installation of kernel and OS patches to update for critical vulnerabilities. Reference Footprints ticket TIC-8288. We will be working in conjunction with the Enterprise Applications group to perform controlled systems reboots to apply the new kernels.

Impact: Production Banner will be unavailable while systems are rebooted.

Affected: The following servers will be impacted: MUINFO7 MUENTAPPS03 MUENTAPPS04

Posted On: Tuesday 16th October 2018 10:20 AM

Test DHCP Failover

Sunday 21st October 2018 04:00 AM

Purpose: To test failover redundancy of the DHCP server

Impact: If the failover is successful no one will be affected due to the redundancy, If the failover is not successful user may experience a short interruption to their network connection as the failover server is manually enabled.

Affected: minimal devices may experience an interruption in network connection.

Posted On: Tuesday 2nd October 2018 10:42 AM

Update ADFS F5 iApp

Sunday 21st October 2018 04:00 AM

Purpose: To update the iApp to support ADFS v4

Impact: High

Affected: Office365 and ADFS-integrated sign-on services. These services will be unavailable during this time.

Posted On: Tuesday 2nd October 2018 11:35 AM

Configuration Change to Banner 9 ApplicationNavigator

Friday 19th October 2018 05:00 PM

Purpose: Correct the Faculty Attendance tracking link and the Faculty Grade Entry link.

Impact: Short outage for Application Navigator and Banner Admin users.

Affected: Banner 9 Admin Page users.

Posted On: Wednesday 26th September 2018 12:32 PM

Financial Aid Patches for Banner

Thursday 18th October 2018 05:00 PM

Purpose: Upgrades to the Financial Aid Banner Administrative Module in Banner 8. Aditionally, applying a Banner Admin Common upgrade to support the new Financial Aid Updates in Banner 9.

Impact: Banner 9 Users will loose access to Admin Pages at some point during the upgrade process for about 15 - 30 minutes

Affected: Financial Aid Administrative Forms users, All Banner 9 Admin Page Users

Posted On: Thursday 18th October 2018 05:02 PM

Quest KACE "KBox" Upgrade to SMA v9.0

Wednesday 17th October 2018 09:00 AM

Purpose: To upgrade the production Quest KACE SMA server to the latest version - 9.0

Impact: Low; KACE clients will not be able to connect/update inventory to the KBox during upgrade. KACE administrators will not have access to the Kbox to deploy software, scripts, or check device inventory.

Affected: KACE admins and KACE client computers. End users not directly affected.

Posted On: Tuesday 9th October 2018 03:53 PM

Restart MUENTAPPS03x

Monday 15th October 2018 08:00 PM

Purpose: Restart required to apply kernel patches

Impact: Banner 8 Financial Aid 11gR2 production forms environment will be unavailable.

Affected: Financial Aid Banner 8 Forms users.

Posted On: Monday 15th October 2018 09:57 AM

ASA, FireSight Manager and FirePOWER sensor

Sunday 14th October 2018 07:00 AM

Purpose: Address Vulnerabilities

Impact: Low

Affected: Not Expected

Posted On: Friday 12th October 2018 03:39 PM

Update Applied - Quest-KACE Systems Deployment Appliance v. 6.0.425

Monday 8th October 2018 05:00 PM

Purpose: Vendor provided update applied to Quest-KACE Systems Deployment Appliance (aka K2000) to v. 6.0.425 from v. 5.1.84. For fixes & enhancements, see the KACE Systems Deployment Appliance 6.0 - Release Notes at https://support.quest.com/technical-documents/kace-systems-deployment-appliance/6.0%20common%20documents/release-notes#TOPIC-944129.

Impact: Administrative Console offline while update was applied.

Affected: No end-user services affected. K2000 SDA engineers should check their their image workstations are running the latest version of the System Deployment Toolkit and have appropriate version of the 'Windows Assessment and Deployment Toolkit' (WADK) installed. https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install

Posted On: Monday 8th October 2018 05:19 PM

911 Service Updates

Friday 5th October 2018 02:30 PM

Purpose: Move 911 services from static assigned to enhanced 911 services.

Impact: Low to none

Affected: Voice services - 911 dialing

Posted On: Friday 5th October 2018 03:55 PM

Byrd Clinical Wireless Controller Code Upgrade

Wednesday 3rd October 2018 10:00 PM

Purpose: Several bug fixes included multiple that have caused an unexpected controller reload.

Impact: High - All wireless connectivity provided by access points joined to this controller pair will be unavailable during reload. This is expected to take no longer than 30 minutes.

Affected: All access points joined to controller pair. This includes all wireless access at Byrd clinical and several remote locations.

Posted On: Wednesday 3rd October 2018 08:14 PM

Update Applied - Dell Security Management Server Virtual and FE Proxy v. 10.0.0.29

Wednesday 3rd October 2018 04:30 PM

Purpose: Vendor provided update applied to Dell Security Management Server Virtual and Front-End Proxy host upgraded from v. 9.11.0.64 to v. 10.0.0.29. For fixes & enhancements, see the Technical Advisories at http://www.dell.com/support/home/us/en/19/product-support/product/dell-data-protection-encryption/manuals

Impact: Administrative Console offline while update was applied.

Affected: No end-user services affected. Clients running DDPE Client Agents should upgrade to v. 10.x clients for latest version support.

Posted On: Thursday 4th October 2018 09:08 AM

ISE Patch 3 Install

Monday 1st October 2018 09:30 PM

Purpose: ISE security patches and other resolved caveats.

Impact: Zero to Low

Affected: Possible authentication failures for wireless and VPN. No issues should be seen with redundancy of environment.

Completed with no issue.

Posted On: Monday 1st October 2018 11:07 AM

Firewall Configuration Change - Prevent External Unauthenticated SMTP Delivery to Exchange on TCP Port 25

Thursday 27th September 2018 01:00 PM

Purpose: Reconfigure campus firewall to prevent direct SMTP delivery from EXTERNAL sources to campus Exchange servers. Unauthenticated SMTP delivery should be directed to the servers listed on the Marshall.edu DNS MX record (e.g. Barracuda Spam Firewalls). See IT Support SR-104

Impact: This change is enacted to prevent unsolicited or malicious e-mail from bypassing the Marshall.edu MX servers.

Affected: Unknown: any exceptional use cases or legacy configurations are asked to please contact the Marshall IT Service Desk and open a support request if they believe this configuration change may be affecting their e-mail processes. jbc

Posted On: Thursday 11th October 2018 06:18 PM

Exchange 2016 Server Installation

Wednesday 26th September 2018 09:00 PM

Purpose: To add one last temporary Exchange 2016 node to accommodate mass mailbox migrations from 2013 to 2016.

Impact: Mail routing and flow will not be affected. Users using or opening Microsoft Outlook on Marshall's network may see a certificate warning. This is expected behavior with a new Exchange installation. IT Service desk has a work around to resolve that issue should it persist for any affected users. This side-effect should be minimal.

Affected: Exchange/Office365 Hybrid Environment, Outlook clients

Posted On: Monday 24th September 2018 10:32 AM

Expiration of Adobe Creative Cloud Device Licenses

Wednesday 26th September 2018 01:05 AM

Purpose: IT Service Desk is working with several dozen individuals to convert their Adobe Creative Cloud application installs from 'per-device' to 'named-user' licensing mode. License expires 8/27/2018. There is a 30-day grace period until loss of service. See https://www.marshall.edu/it/adobe for details on requesting access for new/upgrade installs.

Impact: Creative Cloud Apps may prompt for reactivation or display in the Creative Cloud Desktop App as 'trial' mode.

Affected: Adobe Creative Cloud for Teams software deployed between Aug-2016 and July-2018 which was activated using 'per-device' licensing.

Posted On: Monday 27th August 2018 03:40 PM

Banner Upgrades and Oracle Patches

Sunday 23rd September 2018 06:00 AM

Purpose: Apply the latest Oracle Database and JVM security patches. Updates to Banner Financial Aid module, which also requires updates to the General and Banner 9 counterparts.

Impact: The Banner database will need to be down during the Oracle patches, as well as a couple of the Banner upgrades. Expectations is for 4 hours of downtime. Other minimal impact of services during other Banner upgrades which should only impact the Banner Web Admin Applications.

Affected: During the first part all services that rely on the Banner Database will be unable to connect. Some services will require a restart once Banner is brought back online. Anyone using Self Service Banner, Internet Native Banner, Banner Admin Pages, Workflow, Recruit, MUBert etc. will be unable to connect with Banner in the early hours of the morning.

Posted On: Tuesday 18th September 2018 01:08 PM

Upgrade ADFS Farm Behavior Level

Sunday 16th September 2018 09:00 AM

Purpose: The ITI Systems Team will upgrade the ADFS Farm Behavior Level to the maximum supported by ADFS on current Windows Server Environment. This will allow further controls for security and additional features we can leverage in the future.

Impact: There is little impact as this process doesn't take ADFS offline and the DBs for ADFS are backed up and new ones are created for the new version of the farm, thus allowing for a roll back, should it be required.

Affected: No users have been negatively affected by this. This did change the PSSO lifetime from 60480 mins to 129600 mins. The device usage window was also increased from 7 to 14 days.

Posted On: Sunday 16th September 2018 09:33 AM

WordPress Plugin Updates

Sunday 16th September 2018 07:00 AM

Purpose: 8 WordPress Plugins had required updates available.

Impact: None

Affected: None

Posted On: Monday 17th September 2018 08:26 AM

Remove Akamai Device

Sunday 16th September 2018 05:00 AM

Purpose: Returning Hardware to Vendor

Impact: None

Affected: Nothing

Posted On: Thursday 13th September 2018 11:05 AM

Exchange 2013 CU 21

Sunday 16th September 2018 04:00 AM

Purpose: To stay within Microsoft's mandate of N-1 in a Hybrid environment

Impact: Exchange mail flow may be delayed or disrupted during upgrades

Affected: All Exchange mailboxes and mail routing

Posted On: Wednesday 22nd August 2018 02:19 PM

Skype for Business July CU being applied

Sunday 16th September 2018 04:00 AM

Purpose: To ensure our SfB environment stays at current release.

Impact: Potential phone outage during server failover. (<1 minute)

Affected: Polycom phones and SfB clients

Posted On: Wednesday 12th September 2018 02:25 PM

DHCP Server Upgrade

Sunday 16th September 2018 04:00 AM

Purpose: This is to upgrade our DHCP services currently hosted on Windows Server 2012R2 to be migrated to Windows Server 2016. This is to fix a current bug we are experiencing that is not allowing some scopes to create reservations.

Impact: There is a chance that devices that receive their IP address dynamically will have to query the server to get a new IP address, this may cause brief disconnects to wireless clients.

Affected: Clients connected to the network.

Posted On: Wednesday 12th September 2018 03:01 PM

Frontier circuit upgrade - Drinko Library

Thursday 6th September 2018 07:00 AM

Purpose: Upgrade existing 1G circuit to 10G with a 3G UNI

Impact: Remote campus WAN connectivity - voice, data and video.

Affected: Remote campuses on the Frontier network: South Charleston, Gilbert Harless Center, MOVC - Pt. Pleasant, RCBI-Bridgeport, Spring Valley Medical Education Building and MUSOM Family Med Lavalette, WV.

Posted On: Tuesday 28th August 2018 01:51 PM

Nexsan Firmware Upgrade

Tuesday 4th September 2018 08:00 AM

Purpose: To upgrade Nexsan firmware. Support believes this will provide a fix for the outage sustained on 26 August thru 27 August

Impact: Commvault will be unavailable during the upgrade as a precautionary measure

Affected: Commvault

Posted On: Monday 27th August 2018 03:43 PM

Twin Towers East Switch Software Upgrade

Saturday 1st September 2018 09:00 AM

Purpose: Correct some software defects and bring Twin Towers East up to the software standard.

Impact: High

Affected: All voice, video and data services.

Posted On: Friday 17th August 2018 01:18 PM

Data Center Nexus Switch Software Upgrade

Saturday 1st September 2018 12:00 AM

Purpose: To correct a software defect in the data center switch software that is causing data loss in the redundant switch.

Impact: 0 - High

Affected: If all goes well no outages will occur. It the maintenance goes wrong it would impact all services coming out of the Drinko data center.

The standby switch has been completed. Scheduling the primary to complete the process.

Posted On: Friday 17th August 2018 01:25 PM

Physical Therapy Network Maintenance

Thursday 30th August 2018 01:15 PM

Purpose: Resolve an issue with VLAN 11

Impact: High

Affected: All voice, video and data communications.

Completed. Everything is working as expected.

Posted On: Thursday 30th August 2018 11:56 AM

Old Main Network Interruption

Thursday 30th August 2018 05:08 AM

Purpose: To correct an issue with the switching hardware that services the 2nd and 3rd floors.

Impact: High

Affected: All voice, video and data services.

Posted On: Wednesday 29th August 2018 06:26 PM

Linux System Patches

Sunday 26th August 2018 05:00 AM

Purpose: To apply needed OS patches to linux systems.

Impact: There will be a brief outage on the listed systems as they are rebooted to apply updated kernels.

Affected: The following servers will be affected:

mudworksapp01 mudworksapp02 nagpra mubioinfo bannerxe04 muentapps04x muentapps03x muinfo7x mugrid02 mueaapex01 muban9adm01x muban9api01x muban9app01x muban9adm01 muban9api01 muban9app01 muesm01 mudworksdb-new​

Posted On: Tuesday 21st August 2018 08:57 AM

WordPress 4.9.8 Update

Sunday 19th August 2018 07:00 AM

Purpose: WordPress update to Version 4.9.8

Impact: None

Affected: None

Posted On: Sunday 19th August 2018 08:08 AM

BRIM Upgrade to 2.3

Wednesday 15th August 2018 04:30 PM

Purpose: BRIM will be upgraded to version 2.3 from version 2.2.0.2.

Impact: BRIM integration will be down for approximately five minutes.

Affected: Approx. 15 admissions users

Posted On: Wednesday 15th August 2018 02:25 PM

Dc03 upgrade to win2016

Sunday 12th August 2018 03:12 PM

Purpose: To complete the migration to 2016 native

Impact: -----

Affected: -----

Posted On: Friday 10th August 2018 07:57 AM

Douglas Building Network Switch Software Upgrade

Monday 6th August 2018 09:00 PM

Purpose: Annual maintenance, correct software defects, and move to a recommended software release.

Impact: All networked services.

Affected: Internet, voice, and video.

Posted On: Tuesday 7th August 2018 09:10 AM

SfB Server Reboots

Monday 23rd July 2018 09:00 PM

Purpose: At 8pm the ITI Systems team began controlled failover reboots of the Skype for Business front end servers in order to resync the Response Group services across the cluster. Due to the redundant nature of the environment services should not have been affected. The rolling reboots were completed by 8:30p and all services have been restored. If any issues are discovered, please report it to the IT Service desk.

Impact: -----

Affected: -----

Posted On: Monday 23rd July 2018 07:42 PM

SharePoint Mainenance

Sunday 22nd July 2018 09:51 AM

Purpose: Cleanup and optimization of SharePoint enviroment

Impact: SharePoint services, (inside, sharepoint, etc) will be unavailable.

Affected: -----

Posted On: Saturday 21st July 2018 08:02 PM

Service - Data Center

Sunday 22nd July 2018 08:00 AM

Purpose: Preventative maintenance and software defects

Impact: Major

Affected: All data center services

Posted On: Tuesday 15th May 2018 12:43 PM

Service - Network Core - Catalyst 6500 Software Upgrade

Sunday 24th June 2018 05:00 AM

Purpose: Preventative maintenance and encryption update.

Impact: Major

Affected: Network Wired Network WiFi Banner Services Data Center Telephones Marshall Health and SoM

Posted On: Tuesday 15th May 2018 10:02 AM

Domain Controller Migration to Server 2016, Stage 2

Sunday 10th June 2018 08:36 AM

Purpose: This maintenance will move MUDC04 and MUDC06 to Windows Server 2016.

Impact: Minimal impact will be seen during the process since AD is a redundant service.

Affected: -----

Posted On: Thursday 7th June 2018 09:39 AM

Wildcard Certificate Renewal & Installation

Sunday 10th June 2018 08:00 AM

Purpose: Need to replace the expiring wildcard certificate.

Impact: Minimal

Affected: -----

Posted On: Thursday 7th June 2018 09:42 AM

Service - Internet- ASR Edge Router Software Upgrade

Sunday 10th June 2018 07:00 AM

Purpose: Preventative maintenance and software defects.

Impact: Due to the redundancy in the network design there will be minimal impact to internet traffic.

Affected: Internet services O365 Blackboard VPN

Posted On: Tuesday 15th May 2018 10:17 AM

Renew SfB Certificates

Sunday 10th June 2018 06:10 AM

Purpose: The SSL/TLS certs on Skype for Business will expire soon. This will replace the certs with current ones and also introduces additional Subject Alternate Names for the SBAs.

Impact: Minimal impact; this will involve a rolling restart of services on Skype for Business.

Affected: -----

Posted On: Thursday 7th June 2018 09:41 AM

DC Upgrade

Sunday 20th May 2018 07:30 AM

Purpose: This is to move MUDC01 from Server 2012 to Windows Server 2016.

Impact: This will have minimal impact during the time. The redundant nature of Active Directory and the timing of the update minimizes any issues that a user would encounter during the syncing of the new MUDC01.

Affected: This affects all users on the Marshall domain, but is invisible to them as well.

Posted On: Sunday 20th May 2018 03:54 AM

Compellent Update

Sunday 20th May 2018 05:00 AM

Purpose: This update was to get the Compellent to the next stable release of code. It enables additional features we could leverage as well. The update took the system from 6.7.40 to 7.2.31.

Impact: There was no systems impact during this update. The update utilizes the fail over capacity of the SAN to perform the update in a non-interruptive manner.

Affected: No other systems were affected by this update.

Posted On: Sunday 20th May 2018 03:49 AM

Service - Unified Communications - Polycom VVX Software Updates

Friday 11th May 2018 09:40 AM

Purpose: UI update, standardization, and software defects

Impact: Minor

Affected: Polycom VVX 60x series phones.

Posted On: Wednesday 16th May 2018 07:41 AM

MUSP13 SharePoint Updates

Sunday 29th April 2018 07:00 AM

*Rescheduled for April the 29th

Purpose: To provide security updates as recommended by Tenable via Systems.

Impact: Minor downtime while server is being patched.

Affected: All Inside.marshall.edu and SharePoint.marshall.edu sites will be unavailable during the updates.

Posted On: Tuesday 17th April 2018 02:38 PM

Skype for Business Server 2015 - March 2018 CU applied

Tuesday 10th April 2018 01:00 PM

The ITI Systems Team has successfully applied the March 2018 SfB Cumulative Update to the University Skype for Business Server 2015 environment. Due to the redundant design of the SfB environment, services should not have been impacted. The version changes were:

Description Updated Version Previous Version Core Components 6.0.9319.516 6.0.9319.510 Core Runtime 64-bit 6.0.9319.516 6.0.9319.510 Mediation Server 6.0.9319.514 6.0.9319.272 Skype for Business Server 2015 6.0.9319.516 6.0.9319.510 Conferencing Server 6.0.9319.514 6.0.9319.503 Web Components Server 6.0.9319.516 6.0.9319.510 XMPP Translating Gateway 6.0.9319.516 6.0.9319.0

Impact: -----

Affected: -----

Posted On: Wednesday 11th April 2018 12:21 AM

SfB DB Index Reorganization

Sunday 11th March 2018 08:00 AM

The ITI Systems team has performed a reorganization of the LcsCDR and QoEMetrics database indexes on the primary Skype for Business database server. This reorganization was required due to exceptionally high index fragmentation. The reorg took approximately 15 minutes to complete and didn’t affect SfB services.

Impact: -----

Affected: -----

Posted On: Sunday 11th March 2018 08:38 AM

SfB Services

Thursday 1st March 2018 10:00 PM

Purpose: At 10pm the ITI Systems Team performed a rolling restart of the “Skype for Business Server Response Group” service on each of the front end nodes in the University SfB environment. There was a 30 second outage of response group services on each server during the reboot. All services are fully restored.

Impact: 30 second outage of Response Group services.

Affected: Skype for Business Environment

Posted On: Thursday 1st March 2018 10:16 PM